(Ver 1.0 – Effective 1 May, 2011)
II. Personally Identifiable Information that we Collect
The Company respects your privacy and is committed to protecting personally identifiable information that you provide in connection with your use of its Website and Services. Such personally identifiable information collected includes your name, shipping address, billing address, telephone numbers, email address, and payment information such as your credit card number.
III. Email Newsletter Subscriptions
To subscribe to the Company’s email newsletters, if any, you will need to provide your name and email address. You may also be asked for other information when you subscribe.
IV. User Accounts
In order to use the Company’s blog, chat rooms and message boards on this Website, as well as certain other Services, you may need to register and create a user account (“User Account”). There is no cost to create a User Account in most cases. You may be asked to choose a user name, screen name, or member name (each, a “User Name”) and password. Please do not use your real name or the real name of another person when selecting a User Name. You will also be asked to provide certain personally identifiable information and other information about yourself, such as your first and last name, date of birth, and email address.
You can unsubscribe from receiving commercial email from this Website by clicking the link contained within such emails sent to you. You should be aware that it is not always possible to completely remove or modify information in the Company’s databases. In addition, the Company may institute a policy in which user information is deleted after a certain amount of time, and therefore, your user information may no longer exist in the Company’s active database(s). In addition, even if you choose to unsubscribe or otherwise modify your User Account settings, the Company reserves the right to contact you regarding your account and your use of this Website.
V. Special Promotions and Purchases; Submission of Content to be Published
To participate in some Services such as sweepstakes, contests and surveys (“Special Promotions”), or to make online purchases (“Purchases”), you will need to provide personally identifiable information, such as name, mailing address, email address, phone number, and date of birth. Your information may be collected by the Company or by a third party, such as a co-sponsor or a vendor involved in, or providing services in connection with, a Special Promotion, or an e-commerce partner in the case of a Purchase.
If you make a Purchase or enter a sweepstakes or other Special Promotion on this Website or through the Company’s Services, the Company will collect your personally identifiable information, and you are deemed to consent to us providing your information to third parties who provide certain services such as processing of credit card transactions, customer service, promotion or sweepstakes administration, order fulfillment, and/or prize delivery, as applicable. (As more fully described below in “Use, Disclosure, and Sharing of Information – Personally Identifiable Information”, these third parties are prohibited from using this information for their own marketing purposes and/or from sharing, selling, or otherwise distributing any personal data of our customers, unless you choose to opt in for such additional uses and/or disclosure by the third parties, under their respective privacy policies). Also, by entering a sweepstakes or other Special Promotion, you are agreeing to the official rules that govern that sweepstakes or other Special Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the promotion to use your name, voice or likeness in advertising or marketing associated with the promotion.
If you make a purchase or enter a promotion (such as a sweepstakes) in which the Company is participating on a third party’s website (or through some other means or medium), the Company will collect your information from the third party only if you opt-in to receive additional communications from the Company, or the Company is required to fulfill some function in relation to your activity (for example, to send your order or deliver a prize).
If you submit to this Website a comment, photograph or other content to be published, online or offline (including on-air, in a DVD, or any other format), the Company may publish your name or other personally identifiable information in connection with publishing the content and you are hereby deemed to give the Company permission to do such.
VI. Information Collected by Other Means or Media
In some situations, the Company may also collect personally identifiable information and other information about you through other means, directly or indirectly. For example, if you access any Company content, or purchase such content via your wireless carrier or through another third party, the Company may collect information directly from you or through the third party. Likewise, if you use any software of the Company, or provide information to other companies who share information about their customers, the Company may collect additional information about you. In each of these cases, the Company will apply this policy to any personally identifiable information.
VII. Information About Other People
This Website and other Company Services may ask you to submit personally identifiable information about other people. If you provide the Company with personally identifiable information of another party, or a party provides personally identifiable information about you, to email a feature from the Website, the email addresses you and/or that party supplies to the Company for those activities will not be used to send you or the party other email communications, unless disclosed at the time the information is provided. A record of that transaction will be maintained as allowed and/or required by law.
VIII. Customer Service
Some Company Services may offer support and technical assistance through customer service centers via telephone, online chat, or email. Whenever you communicate with customer service, you do so with the understanding that an operator may view and make changes to the information in your User Account in order to provide the assistance that you require.
IX. Non-Personally Identifiable Information That we Collect
As part of the registration process for some Company Services, you may be asked to provide information that does not personally identify you. For example, you may be asked to provide information concerning your personal preferences, purchasing habits, and the like. This information is generally optional but may be included in your User Account profile. The Company requests this information to understand you better and to also bring to your attention new services, programs, or offers that may be of interest to you.
X. Cookies and Related Technology
A web beacon is a small graphic image that allows the party that set the web beacon to monitor and collect certain information about the viewer of the web page, web-based document or email message, such as the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to and the time the web beacon was viewed. Web beacons can be very small and invisible to the user, but, in general, any electronic image viewed as part of a web page or email, including HTML based content, can act as a web beacon. The Company may use web beacons to count visitors to the web pages on this Website or to monitor how our users navigate this Website, and the Company may include web beacons in email messages in order to count how many messages sent were actually opened, acted upon, or forwarded.
XI. Special Notice Regarding Children Under 13
The Company recognizes the sensitivity of personally identifiable information concerning children under the age of 13 and therefore provides this special notice. The Company is committed to complying with all applicable laws and regulations regarding children, including the Children’s Online Privacy Protection Act (“COPPA”). Except in limited circumstances allowed by COPPA, the Company will not knowingly collect, maintain, or disclose any personally identifiable information from a child under 13 without first obtaining consent from that child’s parent or legal guardian.
If you are a parent or guardian and have discovered that your child under the age of 13 has submitted his or her personally identifiable information without your permission or consent, the Company will make reasonable efforts to remove the information from its active list, at your request. To request the removal of your child’s information, please send an email to firstname.lastname@example.org and include in the message the same User Name and password and/or e-mail address that your child submitted.
XII. Use, Disclosure and Sharing of Information
a) Non-Personally Identifiable Information
From time to time, the Company may use and share with third parties aggregate, non-personally identifiable user information to show general demographic and preference information among users of this Website. When you visit or download information from this Website, our web servers may automatically collect website usage information. Website usage information is non-personally identifying information that describes how our visitors use this Website. It can include the number and frequency of visitors to each web page and the length of their stays, browser type, referrer data that identifies the web page visited prior and subsequent to visiting this Website, and IP addresses (see below for more information on IP addresses). The Company may use IP addresses for a number of purposes, such as system administration, to generally determine your computer’s server location, to report aggregate information to the Company’s business partners, or to audit use of the Website. The Company also may determine your screen resolution and the technology available in order to serve you the most appropriate version of a web page, email or similar service.
b) Personally Identifiable Information
The Company uses information about you to deliver the Services that you request, to keep you informed about changes affecting our Services or your account, to inform you of other Services or offers in which you might be interested, and to improve and enhance our sites and Services. If you provide the Company with personally identifiable information, the Company will take all reasonable and appropriate steps to protect it from unauthorized disclosure.
If you opt in to receive email from the Company, you can at any time opt out of future marketing messages by following the directions in each message to “unsubscribe”. However, if you choose to opt out of marketing messages, the Company reserves the right to contact you regarding your account status, technical support, product information, changes to account terms, and any other matter that might affect the Company’s service to you and/or any products you purchased from the Company or registered with the Company, as applicable.
As stated above in “Special Promotions and Purchases; Submission of Content to be Published”, the Company may also work with third parties to provide some Services on this Website. In connection with those Services, you are deemed to consent to the Company sharing your information with third parties who provide services such as processing of credit card transactions, customer service, promotion administration, order fulfillment and/or prize delivery, as applicable. Third parties who provide, or participate in, Services on this Website are prohibited from using the Company’s customers’ personally identifiable information for marketing purposes and/or from sharing, selling, or otherwise using such information, unless you choose to opt in to marketing, sharing, or other uses by the third parties. If you do not want your information to be used for marketing (or other purposes unrelated to the provision of Company Services) by a third party who participates in a Service on this Website, do not opt in to such use by that third party when you register to participate in the Service.
The Company will not share, sell, rent, or disclose any personally identifiable information collected except as stated herein, or in the following instances:
- where the Company supplies companies it has associations with, with your information in order to offer you services the Company feels may be of interest to you and who may then contact you by telephone, email, or direct mail (unless you have opted out of their marketing programs under the procedures set forth by them;
- where the Company is required by law, legal process, or court order to disclose;
- where disclosure is necessary to identify, contact, or bring legal action against someone who may cause or is causing harm to, or interference with, the Company’s rights or property, other Company Website users, or anyone else; or
- to respond to an inquiry, request or complaint that you have made.
XIII. Our Commitment to Data Security
While the Company takes reasonable and appropriate precautions to protect your personally identifiable information from unauthorized disclosure and to prevent possible security breaches on this Website and the Company’s Services and customer databases, no website, Internet transmission, computer system, or wireless connection is completely secure. Consequently, the Company cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Your use of this Website and the Company’s Services is at your own risk. The Company urges you to take steps to keep your information safe by memorizing your password or keeping it in a safe place (separate from your account information), logging out of your User Account, and closing your Web browser.
Whenever you provide to the Company sensitive or confidential information (for example, credit card numbers for Purchases), the Company will take commercially reasonable steps to protect the information by establishing a secure connection with your Web browser. The Company employs a security technology known as a secure-socket-layer (“SSL”) to protect the transmission of payment information to and from this Website. Unless otherwise specified herein or on this Website where you make a Purchase, credit card numbers are used only for payment processing and are not retained for marketing purposes.
XIV. Hyperlinks to and From Other Websites
This Website may frame, and/or contain links to, or advertisements about, non-COMPANY websites. Other websites may also reference, advertise, or link to this Website. The Company does not endorse or sponsor other websites, is not responsible for the privacy practices or the content of non-COMPANY websites, expressly disclaims any statements or assertions made on such websites, and denies and disclaims all liability associated with your use of, and the content on, such other websites and advertisements.
XV. Consent to Processing in Australia and the United States
XVI. Contact Us Regarding Privacy
Please note that information submitted to this Website via a “Contact Us”, “Help” or other similar email address or form will not necessarily receive a response. The Company will not use the information provided to these email addresses or forms for marketing purposes unrelated to your request.
XVII. Notification of Changes